Privacy Policy

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You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and your choices and rights.

OUR COMMITMENT TO YOU

You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information Soundcrash Music (hereafter referred to as Soundcrash or “we”) collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Team using the details in the ‘Contact’ section below.

If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

PRIVACY NOTICE

Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:

  1. Create an account, purchase a ticket to one of our events, we will use the information you provide to the ticketing agent to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
  2. When you browse our sites, use our apps, we use cookies to tailor your experience and provide you with a seamless experience.

Your choices and rights under each scenario are explained in more detail below.

SUMMARY

Scroll down to read the full policy.

What Information We Have & Where We Get It

We collect and store different types of information about you when you create an account, buy tickets from our ticketing agents, attend our events, contact us, and use our websites, apps and social media

How We Use Your Information & Why

We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.

Who We Share Your Information With & Why

We share your information with Event Partner(s) – such as the ticketing agents, artist, co-promoter(s), record label or venue – as well as other third parties associated with the service provided.

Your Choices & Rights

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.

Looking After Your Information

We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.

Contact Us

If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.

WHAT INFORMATION WE HAVE & WHERE WE GET IT

Given the global nature of our business some of the products and services we offer may be differ and not be available in the market where you have an account.

HOW WE USE YOUR INFORMATION & WHY

For the performance of our contract with you

For our legitimate business interests

For our overriding legitimate business interests

Where you’ve given your consent

To protect your vital interests

WHO WE SHARE YOUR DATA WITH & WHY

We may share your information for reasons not described in this policy. We will tell you before we do this.

YOUR CHOICES & RIGHTS

Your rights and choices may differ depending on the country where you are accessing our services from. These have been split out below.

Your choices

Where you have given us your consent, you can withdraw it by doing the following:

Where we have relied on a legitimate interest, you can object to it by doing the following:

Your rights

As a global company, our fans are located all over the world, depending on your market there are specific laws and regulations around privacy rights such as the GDPR in Europe, LGPD in Brazil and CCPA in United States etc. The below rights may be applicable in your market.

Global Rights (excluding United States)

To exercise any of the above rights please contact us at privacy.soundcrash@livenation.co.uk, please use the email associated with your account in order for us to locate your personal data. You may designate an authorized agent to submit requests on your behalf. For an authorized agent to be considered verified, you must provide the authorized agent with signed, written affidavit to make such requests or a power of attorney. We may follow up with you to verify your identity before processing an agent’s request. Failure to follow these instructions may result in our inability to process your request.

LOOKING AFTER YOUR INFORMATION

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. If you think that an unauthorized account has been created using your name, contact us. We are not responsible for third party websites and apps. If you click on a third-party link, you will be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. Our site may also serve third-party content that contains their own cookies or tracking technologies.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. For example, we retain certain purchase information for accounting and tax purposes even after you have deleted your account. Our retention rules are dependent on whether the information is necessary to provide the product or service, what consents have been provided around the use of personal information and what statutory, contractual, or other legal obligations do we have to retain personal information.

We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a part of a global group of companies headquartered in the United States, we rely on shared services, some of which are located outside of your country where you are resident. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally.

When transferring information, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place. Where your information is transferred outside of your local market, we use contractual measures and internal mechanisms requiring the recipient to comply with privacy standards of the exporter, we will use one of the mechanisms listed below.

For more information, or to get a copy of the relevant documentation please contact us.

You can also write us at:
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal

There’s also your local Supervisory Authority where you have one, although we encourage you to try and let us help you first.

From time to time, we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Last updated: January 2024

CONTACT US

We have a global privacy team of trust and security professionals that ensure end to end protection of your personal information throughout the data lifecycle. If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Chief Privacy Officer, Hannah Foster, and our Group Data Protection Officer, Alex Bryant, is here to help privacy.soundcrash@livenation.co.uk